Email & Ticket Support Role of Emails in Comapany's eCRM program: E-mail has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their eCRM needs, including e-mail support services.

Low cost, non intrusive and any time-anywhere access are some of the advantages of e-mail based communication.

An efficient e-mail response service is crucial to any company's brand building and growth. Use of Email Support   Having your customer's e-mail queries answered promptly, efficiently and accurately is   bound to increase customer satisfaction.

  Offshore email services enable you to balance work between peak and off-peak periods.       
  As a result it makes sense to outsource web-based support systems so that you can       maximize focus on core competencies. This in turn enables efficient time utilization.

  Our training is thorough and focused on your business. Our agents are coached and       managed to consistently meet and exceed your high service standards.

  Having a professional offshore e-mail based support system ensures lower call volumes and substantially reduces costs for voice support.

How it works?               Our Support Engineers will respond to your customers' emails in a friendly, professional,       and personalized manner. When eMail Support Services takes over your email support,       your customers will be more inclined than ever to email for support.

  eMail Support Services will guarantee a personalized response to your customers' emails       within a very short time frame. Additionally, each incoming email will trigger an auto-       response to your customer that acknowledges the problem.

  Incoming email messages are routed to the proper recipients within eMail Support       Services or your organization. For example, sales questions will remain with eMail       Support Services, support inquiries can be forwarded to your support department, and       business proposals can be sent to your business development team.

  Our training is thorough and focused on your business. Our agents are coached and       managed to consistently meet and exceed your high service standards.

Support and Documentation eMail Support Services can write emails to follow-up on customer cancellations. These emails are intended to discover reasons for leaving and to help retain lost buyers. When customers express anger or frustration with your company, eMail Support Services can send personalized apologies for damage control and customer retention.





Pricings

	Basic Plan	Pro Plan	Advance
Emails per day	50 Emails	100 Emails	250 Emails
Tech Support	No	No	Yes
Proactive Chats	No	No	Yes
response time	30 min	15 min	5 min
Price	$149	$299	$499